Return Policy / Revocation
(1) Customers have the right to revoke their order and return all products (revocation) within 1 month starting from the day of receiving the delivery, if they ordered the products with the communication devices (e.g. letters, catalogues, phone phone calls, tel-copies, e-mails, broadcasting company, teleservices and media services) The customer is not required to give any reason for the cancellation. It is sufficient to give notice of cancellation within the stated 1 month period. The timely sending of the goods is sufficient for time limit compliance. Please send your return to the following address: Alvidi Alexander Dick Vatterstr. 36 60386 Frankfurt am Main Tel.: 069-78078820, fax: 069-408 984 28 E-Mail: firstname.lastname@example.org
(2) The return policy is not valid by distance contracts
(a) for the delivery of goods which were made for customer specification or were added together from different components to the concept of the customer or were cut definitely for the personal needs of the customer or are not suitable for return due to their character.
(b) for the delivery of audio and video recordings or software, when the delivered mediums have been unsealed by the customer; if software is available in Internet, the return policy expires when the customer downloads it;
(c) which were concluded in the form of auction according to § 156 Civil Code.
(3) The customer is obliged by exercising the return policy to the return of the received products. The return takes place at our risk and our costs. We will send a return coupon for the free return of the product to the customer or arrange the free collection of the product by the Deutsche Post AG. The customer can explain a suitable pick up desired free of charge by phone, fax or e-mail under the given numbers or addresses. Not free occurring returns cannot be accepted. With an order value up to 40.00 € the return occurs at the expenses of the customer, unless the delivered product does not correspond in kind and amount of the ordered ones.
(4) The customer has to compensate for one by the designated use of the product resulted deterioration to worth substitute, unless, the deterioration is to be led back exclusively on the check of the product. The customer has to inform us about the usage and perform the compensation. If the product is deteriorated or lost as a result of ordinary negligence or accident the customer has to perform the compensation.
(5) The sale contract will be cancelled when the product was sent back and received by us. Payments for the product, exclusively the costs for the dispatch, insurance and packaging, already performed by the customer, will be refunded within 1 month after receiving the product.